Atención al cliente y ayuda con etiquetas

Estamos aquí para ayudarle con cualquier consulta

Canal oficial de contacto para compras de etiquetas en Instant Shipping Labels: PDF faltantes, tokens de recuperación, errores de CSV o pegado masivo, seguimiento tras el pago y reembolsos. No usamos cuentas: su token y código de seis dígitos identifican el pedido. Para guías generales, use primero las preguntas frecuentes y los enlaces rápidos.

También puede escribirnos directamente a support@instantshippinglabels.com.

Quick help

Try Order Recovery, Tracking, or the FAQ first—most label and rate issues clear there. Use the form for order-specific problems; we reply by email, typically within one business day, and faster when you include your recovery token and code.

Order recovery
Use your recovery token + code to reopen an order, re-download labels, or resend email delivery.
Tracking
If your label was created successfully, tracking updates come from the carrier scan events.
FAQ & common issues
Answers for payment methods, refunds, batch import, address formats, and “no rates returned”.

What to include in your message

  • Recovery token + code (recommended)
  • Tracking number (if you have it)
  • Carrier + service (USPS/UPS/FedEx/Canada Post) and destination country
  • The exact error message you saw (copy/paste is best)

Common problems

  • No rates returned: double-check package weight, dimensions, ZIP/postal code, and required phone fields (UPS/FedEx recipient phone is commonly required).
  • Address validation errors: ensure US state is a 2-letter code and ZIP is 5 digits (or ZIP+4). Canada needs province + postal code.
  • International checkout: customs declaration needs at least one item with description, quantity, value, and weight.
  • Didn’t receive the label email: check spam/junk, then use Order Recovery to re-download or resend.
Lo usaremos para responder a su consulta
Sea lo más específico posible para poder ayudarle mejor

Opcional: Información del pedido

Si su consulta es sobre un pedido concreto, proporcione la siguiente información para poder ayudarle más rápido.

How customer service works

Instant Shipping Labels is an independent service for buying prepaid postage from major carriers. This page is the official place to reach our team by email about orders placed on our site. The contact form at the top of this page is the fastest way to open a ticket; we read every message and aim to reply within one business day. The sections that follow expand on scope, self-serve options, and common questions.

We provide labels for USPS, UPS, FedEx, and Canada Post where our carrier integrations support your lane. If you need customs guidance for international shipments, see our international shipping guide before writing in—it answers the most common declaration and tariff questions.

What we can help with

  • Order confirmation, receipt questions, and payment status for label purchases
  • Missing or delayed label PDFs and email delivery
  • Recovery tokens and codes to reopen an order or re-download labels
  • Batch import and bulk paste issues (CSV columns, rates, or row errors)
  • Finding or interpreting tracking after a label is created
  • Refund requests for unused labels, subject to our Terms of Service

We do not schedule carrier pickup, change carrier operational rules, or handle disputes that belong to the carrier directly. Carrier names and marks belong to their respective owners.

Before you contact us

Many issues are faster self-serve:

  • Order recovery — Use your recovery token and six-digit code on the order recovery page to download labels again or resend email.
  • Tracking — After the label exists, scans come from the carrier. Use our tracking page or the carrier’s site with the same tracking number.
  • FAQ — Payment methods, address formats, “no rates returned,” and refunds are covered in the FAQ.

If you still need help, use the form on this page and include your recovery token and code when the question is about a specific order—that lets us find your purchase immediately.

Privacy and Tor

We offer clearnet and Tor access; behaviour and URLs can differ slightly on a mirror. What we collect and how we use it is described in our privacy policy. Do not send full payment card numbers or government IDs in the contact form; we will never ask for your password because we do not use accounts for checkout.

Guides and tools on this site

Use these when your question is “how do I format or ship?” rather than “where is my PDF?”

Common questions

What can Instant Shipping Labels customer service help with?

We help with questions about prepaid USPS, UPS, FedEx, and Canada Post label purchases made through our checkout: payment confirmation, missing label PDFs, recovery codes and tokens, batch CSV and bulk-paste orders, tracking links, and refund eligibility for unused labels per our terms. We do not operate carrier pickup or delivery and we are not the postal service—carrier names and marks belong to their owners.

How quickly will you reply to my email?

We answer from the email address shown on this page and aim to respond within one business day. Include your recovery token and six-digit code if your question is about a specific order so we can locate it without delay.

How do I recover or re-download my shipping labels?

Use the Order Recovery page with the recovery token and code from your confirmation. From there you can reopen the order, download PDF labels again, and resend delivery email when the product supports it.

How do I track a shipment after I buy a label?

After your label is created, scan events come from the carrier. Open the Tracking page and enter your tracking number, or check your carrier's website directly with the same number.

How do refunds work for unused labels?

Unused labels may qualify for a refund within the window and conditions described in our Terms of Service—for example labels not yet in transit. Mention "refund" in your message if you are requesting one and we will verify eligibility.

Should I use the FAQ or this contact form first?

Use the FAQ for general policies and troubleshooting (payments, address formats, why no rates appeared). Use this page when you need us to look up a specific purchase—always include your recovery token and six-digit code—or when you are requesting a refund we must verify against your order.