About this support page
Instant Shipping Labels sells prepaid USPS, UPS, FedEx, and Canada Post postage where our integrations support your lane. Use the form above for order-specific help—we aim to reply within one business day. Include your recovery token and six-digit code when asking about a purchase.
Self-serve first: order recovery, tracking, FAQ, CSV guide, international shipping. We do not schedule carrier pickup or change carrier rules. See our privacy policy and terms. Do not send card numbers or government IDs in the form.
Common questions
What can Instant Shipping Labels customer service help with?
We help with prepaid USPS, UPS, FedEx, Canada Post, Deutsche Post, DPD DE, Correos, and Colissimo label purchases on our site (where offered): payment confirmation, missing PDFs, recovery tokens and codes, batch CSV and bulk-paste orders, tracking links, and unused-label refunds per our terms. We are not the carrier and do not run pickup or delivery.
How quickly will you reply to my email?
We answer from the address on this page and aim to respond within one business day. Include your recovery token and six-digit code for order-specific questions.
How do I recover or re-download my shipping labels?
Open Order Recovery with the token and code from your confirmation to reopen the order, download PDFs again, or resend email when available.
How do I track a shipment after I buy a label?
Scan events come from the carrier. Use our Tracking page or the carrier site with the same tracking number.
How do refunds work for unused labels?
Unused labels may qualify under our Terms of Service (for example, not yet in transit). Mention “refund” in your message so we can check eligibility.
